21+ only

hbaej's commitment to responsible gaming

Q: What should I do if I think someone I know is becoming addicted?

Email support@hbaej.lat or contact us via live chat to raise a concern on behalf of a family member or friend. Our support team will assess the situation and take the necessary steps. Full confidentiality is maintained.

hbaej believes that entertainment is truly enjoyable only when it is experienced in a controlled and mindful way. Your safety and well-being are our first priority.

Our protection tools

Self-Exclusion

Take a temporary or long-term break from your account. Our self-exclusion tool gives you full control — no questions asked.

Temporary pause Permanent closure

Set a Deposit Limit

Set the maximum amount you can deposit daily, weekly, or monthly in advance. Playing within a budget keeps gaming a source of enjoyment, not worry.

Daily limit Monthly budget

Time-Out Feature

Been playing for a long stretch? Use the time-out feature to take an active break of 24 hours up to 30 days and clear your head.

24-hour break Up to 30 days

Minor Protection

hbaej strictly prohibits anyone under 21 from opening an account or participating in gaming. Age verification is mandatory at registration.

21+ verification Strict controls

Gaming History Review

You can view your gaming history, transaction records, and win/loss details from your account at any time, which helps you make informed decisions.

Full transparency Any time

24/7 Support Team

If you feel gaming is getting out of control, contact our support team via live chat or email — you can speak in Bengali.

Live chat Email

Responsible gaming policy in detail

Is gaming only for entertainment?

Yes — that is the whole point. The purpose of cricket betting, slots, or live casino games on hbaej is one thing: entertainment. Gaming should never be seen as a main source of income. It is truly enjoyable only when it stays fun. Remember — the outcome of every bet is entirely random and no result can be guaranteed.

When should you be cautious?

Placing bets repeatedly to recover lost money
Hiding your gaming from family or friends
Depositing beyond your monthly budget
Letting gaming affect your work, family, or sleep
Feeling uncomfortable or anxious when not betting
Betting with borrowed money or funds set aside for essential expenses

How do deposit limits work?

From your hbaej account settings, you can set the maximum amount you deposit per day, per week, or per month yourself. Once a limit is set, it takes effect immediately. To increase a limit, you must wait a set cooling-off period, so decisions are not made on impulse.

The self-exclusion process

Self-exclusion means requesting that your account be kept closed. On hbaej you can do this in two ways — directly from account settings, or by contacting our support team. A temporary exclusion starts from 7 days; for a permanent closure, the account cannot be reopened without waiting at least 6 months.

How to use the time-out feature

If you feel you need a short break, the time-out feature is the ideal solution. Suspend your account temporarily for 24 hours, 48 hours, 7 days, or 30 days. During the time-out, you will not be able to bet, deposit, or log in. Any balance in your account during this period remains protected.

Minor safety

hbaej strictly prohibits participation by anyone under 21. Age verification using a national ID card or passport is mandatory at registration. We use both technical measures and human monitoring to prevent minors from gaining access. If a guardian suspects that a minor is using an account, they can contact us.

21+

Age restriction

For adults only

All hbaej services are for those aged 21 and above only. This is both a legal requirement and our ethical responsibility.

Warning signs

Feeling anxious about the amount you have lost
Spending money without telling your family
Spending less time with loved ones
Taking on debt to gamble
Staying up late to bet

If these signs appear, contact our support team immediately.

Contact for support

Live Chat

24/7 Instant Support

[email protected]

Simple steps to get help

Know yourself

The first step is acknowledging that gaming is becoming a problem. Compare the warning signs described above with your own habits.

Use the tools

Talk to us

Chat with us via live chat or email [email protected]. Our support team is available in Bengali 24/7. Full confidentiality is maintained.

Take self-exclusion

If you feel you need a long break, request self-exclusion. It can be your most courageous and sensible decision.

Seek professional help

Gaming addiction is a serious health issue. If needed, seek help from a mental health professional or counsellor. There is no shame in that.

Frequently asked questions

Log in to your hbaej account and go to "Account Settings" or the "Responsible Gaming" section. There you will find the option to set daily, weekly, or monthly deposit limits separately. Once a limit is set, it takes effect immediately. If you have any trouble, contact us via live chat or at [email protected].

For a temporary self-exclusion, the account is reactivated automatically once the set period ends. For a permanent self-exclusion, after a minimum of 6 months, you may contact the support team with a written request and the matter will be reviewed. This delay is intentional — to prevent decisions being reversed on impulse.

Your account balance is fully protected during a time-out. No money is deducted or expired. Once the time-out ends, you can log in normally and make a withdrawal. If you need assistance, contact [email protected].

No. hbaej is only for those aged 21 and above. Age verification is mandatory at registration. If someone registers with false information and later fails the age check, the account will be closed and a process to return any deposited funds will be initiated.

Email [email protected] or contact us via live chat to raise a concern on behalf of a family member or friend. Our support team will assess the situation and take the necessary steps. Full confidentiality is maintained.

Yes. hbaej's support team provides assistance in both Bengali and English, 24 hours a day, 7 days a week. For any responsible gaming matter — from setting deposit limits to self-exclusion — our team is ready to guide you in Bengali.

Play mindfully, enjoy yourself

hbaej is with you — enjoy yourself in a safe, transparent, and responsible betting environment. Our team is always ready for any support you need.