hbaej's Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the hbaej platform ("Site", "we", "us"). When you visit the hbaej website, create an account, or use any of our services, you agree to the terms of this Policy. Please read this document carefully. This Policy applies to users in Bangladesh.

1 What information we collect

We collect certain information to keep your experience on hbaej safe and personalised. This information is collected directly from you and automatically.

1.1 Information you provide directly

• Name, email address, phone number, and date of birth (for age verification)
• Banking and payment details (for bKash, Nagad, Rocket, Upay, or bank transfers)
• Documents required for identity verification (copy of national ID card or passport)
• Messages or information you provide when contacting customer support

1.2 Automatically collected information

• IP address and device type
• Browser type and version
• Cookies and session data (see Section 7 for details)
• Duration of your visits to the site, page views, and navigation patterns
• Transaction history and betting records

2 Purpose of data use

hbaej uses your personal information only for the legitimate purposes listed below. We do not use your information for any additional purpose without your consent.

• Account management: To create, verify, and manage your account.
• Financial transaction processing: To securely complete deposit and withdrawal requests.
• Identity and age verification: To ensure services are provided only to those aged 21 or above.
• Fraud prevention: To detect potential fraud by ensuring authorised transactions and access.
• Customer support: To resolve your complaints, questions, or issues.
• Service improvement: To enhance platform performance and user experience.
• Responsible gaming: To help reduce the risk of addiction by monitoring gaming behaviour.
• Legal compliance: To comply with applicable laws and regulations.

3 Information sharing and disclosure

hbaej does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service provider partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical support, and fraud detection. These partners receive information only for their designated tasks and are contractually bound to uphold our privacy standards.

3.2 Legal requirements

Information may be shared with relevant authorities in response to court orders, judicial investigations, or other legal obligations. In such situations we follow legal guidance.

3.3 Business transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such circumstances.

4 Data security measures

hbaej has implemented advanced technical and administrative measures to protect your personal information. Our platform continuously works to ensure a safe and reliable environment.

4.1 Technical security

• All data transfers are secured using SSL encryption technology.
• Sensitive information is stored using industry-standard encryption algorithms.
• Data is stored in secure, protected data centres.
• Regular security audits and vulnerability assessments are conducted.

4.2 Administrative security

• Only authorised staff may access personal information.
• All staff receive regular training on privacy protection.
• Data access logs are recorded and monitored.

Even so, 100% security on the internet cannot be guaranteed. You are also responsible for keeping your account password confidential and not sharing it with others.

5 Data retention period

hbaej retains your information only for as long as it is necessary or legally required.

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are kept for the period required under applicable law.
• After an account is closed, some information may be retained for a defined period to meet legal obligations.
• Once the defined period has passed, information is securely deleted or anonymised.

6 Your rights

As a hbaej user, you have certain important rights over your personal information.

6.1 Right to access

You may request a copy of the personal information we hold about you. We will provide this information within a reasonable time.

6.2 Right to correction

If your information contains any errors or is incomplete, you may request a correction. We will make the correction as soon as possible.

6.3 Right to deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

6.4 Right to object to processing

You have the right to object to the processing of your information for specific purposes. We will review such requests and comply where applicable.

7 Cookie policy

hbaej uses cookies and similar tracking technologies to improve your experience on the site.

7.1 Types of cookies

• Essential cookies: Required for the basic functionality of the site, such as login sessions and security.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Help us monitor site usage and make necessary improvements.

7.2 Cookie controls

Cookies can be disabled or deleted through your browser settings. However, disabling essential cookies may limit some functionality of the site.

8 Privacy of minors

As a responsible platform, hbaej strictly ensures that only those aged 21 or above may use our services. We do not knowingly collect any personal information from minors. If we are informed that a minor has provided information, we will immediately delete that information and close the associated account.

9 Third-party links

The hbaej site does not contain links to third-party websites. However, if you interact with us through any external service or application, that service's own privacy policy will apply. We are not responsible for the privacy practices of third parties.

10 International data transfers

Our servers and technology infrastructure may be located in various countries. As a result, your information may be processed outside Bangladesh. For any such transfer we ensure that adequate protection of the information is maintained and that applicable laws are complied with.

11 Policy changes and updates

hbaej may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice will be displayed when you visit the site.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use the site after a policy update indicates that you have accepted the new policy. If you do not agree to the changes, please contact us.

12 Contact and complaint resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact hbaej's privacy team. We will respond to all enquiries honestly.

• Live chat: 24/7 instant support
• Email: [email protected]

We will try to respond within a reasonable time after receiving your request. More complex matters may take a little longer to resolve, but we take every matter seriously.